Parents of children with special needs are often unaware of programs that can assist them. That is why it is so important that they have access to 211.

A Newfoundland and Labrador caller and his spouse had worked in a sector of the economy hard hit by COVID-19, and had not been able to work in months. The caller had two children with Autism Spectrum Disorder (ASD). The caller was receiving funds from Employment Insurance and needed help paying for his hydro and cable. The caller was unaware that there were programs with financial assistance for his children, such as the Disability Tax Credit. Nor had he connected with the services of the Autism Society.

The 211 Navigator provided the information needed, and made him aware of the Interest Assistance Program for NL Power and how to apply. At the end of the call, the caller told the Navigator: “It’s good to know about these programs; thank you for your guidance.”